Faith Vouchers - frequently asked questions

Faith Friends vouchers are our way of saying 'Thank You', and you'll start receiving them once you've placed an order with us and opened an account.

Vouchers will give you discounts on future purchases and you will receive up to 2 of them each month. These will appear in your account area. You will also be sent a reminder that your vouchers are waiting for you in your newsletter. It's as easy as...

1.  Open an account here (sorry, if you had an account on our old website you´ll still need to create one on this website).

2.  Place your first order.

3. Check your Inbox or your account at the beginning of each month to redeem your vouchers. Thank You.

Q

If I've opted out of your customer emails, how will I know I've got new vouchers?

A

You can always see your vouchers in your account area, but if you’d like a monthly reminder of them you can subscribe to our newsletter here. 

Q

Can I use my voucher on more than one of the same product?

A

Unfortunately not, each voucher can only be redeemed against one of each product.

Q

What happens if my voucher doesn't work?

A

Vouchers can only be used against that specific product, and can only be used once. But they should otherwise work. If you are still having problems please contact our customer services team and we'll be happy to help. 

Q

Can I choose which products I can get discounts on?

A

We create your vouchers based upon your shopping behaviours, so we hope that the vouchers we offer already match your likes. 

Q

I've opened up an account. Why can't I see any vouchers? 

A

Vouchers are issued after making your first purchase with us. Every month you will receive new vouchers, and we will remind you via email to check in your account. 

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