Coronavirus service update Faith in Nature | Faithinnature.co.uk
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COVID-19 – An Update for Our Customers & Friends

Firstly, we hope you, your loved ones and colleagues are all well and staying safe. Thank you for all of your supportive messages over the past few weeks – they are hugely appreciated by all of our team. As always, we are here for you at Faith in Nature, but due to unprecedented order levels, there are currently occasional delays to our service and/or out of stocks. We’ve put together some answers to frequently asked questions below which we hope will help to reassure you.

How we plan to meet increased demand

Here are a few steps we have taken to meet increased demand:

During April we will switch our 300ml handwash into our larger 400ml bottles. This is to better ensure we are responding to our customer’s needs at this time. Customers will therefore be paying the standard 300ml price for 30% extra free product.

We may have to use all sorts of different kinds of packaging to ensure we can still get the high quality product out to our customers. Please bear with us as your product may look a little different. In the short term, this could mean compromises on our recyclable caps, as smaller independently owned business like Faith struggle to obtain supply of certain kinds of packaging. We hope this is not be something we have to do long term, and appreciate your continued support while we try to get our products delivered safely to all.

Orders – stock, despatch and delivery times

If you’ve placed an order with us and you haven’t received an out of stock email, please be assured that stock has been put aside for you. Due to unprecedented demand, orders are currently taking longer to process. We have put new working patterns in place to help meet the new demand. 

Before you place a new order with us, please check the basket page on the website where we have estimated despatch and shipping dates for you. 

If you wish to cancel an order because you don’t wish to wait to receive it, then please email us at [email protected]. If we’ve not already packed your order, we will cancel and refund you right away.

Manufacturing/warehouse protocols and safety

The safety and welfare of our team is our absolute priority. We have stringent protocols in place to ensure that our staff are safe and protected and we are adhering to the latest national and local government advice.

Team members are keeping the recommended minimum 2m distance from one another. We are encouraging this protocol both inside and outside business premises. Temperature checking is in place daily, and team members are not allowed to come to work if they have a fever or a new, continuous cough. All staff have been issued with PPE that is recommended over and above their normal hygiene workwear. 

Stringent hand washing procedures are in place and all staff have been issued with sanitiser.

Contact-free delivery

Our courier service has made changes to the way its drivers deliver parcels to offer 'contact-free delivery' right to everyone's doorstep. On arrival your driver will knock or ring your bell and step away to a safe distance. The driver will record your name and take a photo of the premises to confirm delivery and you will no longer be required to sign.

Prices

We pledge to keep our prices consistent and affordable during this time so that everyone can continue to have access to nature’s powerful benefits. If you see any Faith in Nature products that are over-priced, we want to assure you that this is NOT determined by Faith in Nature and will never be.

Supporting our community

We have been fortunate enough to be able to donate some of our stock to local #NHSheroes as a small token of appreciation for their hard work and support. So far we have delivered skin care products to the staff at several NHS hospitals for the tired, chapped hands of the amazing staff. Faith in Nature is a family business, so we are also working hard to ensure that any internal staff with loved ones working on the front-line are also supplied with our products. We’re receiving a high number of donation enquiries each week, and we’re doing our best to secure more stock for future donations.

Customer service

We are receiving a huge number of queries via our website, email and social media. We will answer all of your messages as soon as we can but please help us by being patient. We will get round to you.

If you have an order query, please contact us at: [email protected].

Please stay well everyone, and thank you for your continued dedication to Faith In Nature.

The Faith in Nature team

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