Coronavirus service update Faith in Nature | Faithinnature.co.uk
Keeping Faith - In times of uncertainty we all have to stick together, and this is why we’re working as hard as we possibly can to continue to deliver our products to everyone. Click here to learn more about our plans.

An insight into our plans

First, we hope you, your loved ones and colleagues are all well and staying safe. As always, we are here for you at Faith in Nature, but due to unprecedented order levels there are currently delays to our service.  We’ve put together some answers to frequently asked questions below which we hope will help to reassure you.

Orders – stock, despatch and delivery times

If you’ve already placed an order and haven’t received an out of stock email then please be assured, stock has been put aside for you. Due to unprecedented demand, orders are taking longer to process at the moment.  We are currently twelve working days behind in despatching orders but are doing everything in our power to catch up. We have extra staff working in the warehouse and are now running two shifts a day.

Before you place a new order, please check the basket page on the website where we have estimated despatch and shipping dates. 

If you wish to cancel an order because you don’t want to wait, then please email us at [email protected]. If it’s not already packed, we will cancel and refund.

Warehouse protocols and safety

We have protocols in place to ensure that our warehouse staff are safe and protected and we are adhering to the latest government advice.

  • Warehouse staff are keeping the recommended distance from one another and are not allowed to come to work if they have a fever or a new, continuous cough
  • Hand washing procedures are in place and all warehouse staff have been issued with sanitiser

Contact-free delivery

Our courier service has made changes to the way its drivers deliver parcels to offer 'contact-free delivery' right to everyone's doorstep. On arrival your driver will knock or ring your bell and step away to a safe distance. The driver will record your name and take a photo of the premises to confirm delivery and you will no longer be required to sign.

How we plan to meet increased demand

Here are some insights into our plans to better meet demand:

  • We are working round the clock to fulfil orders and get our products out to you as fast as physically possible.
  • We are soon to switch our 300ml handwash into our larger 400ml bottles. This is to ensure we are responding to our customer’s needs at this time. Customers will therefore be paying the standard 300ml price for 30% extra free product.
  • Please bear with us and don’t be alarmed if you receive packaging that looks a little out of the norm. We are using all sorts of different bottles and caps out to make sure we can still get the high quality product out to you, the packaging may just look a little different.

If you see any Faith in Nature products that are over-priced, we want to assure you that this is NOT determined by Faith in Nature and will never be. We pledge to keep our prices consistent and affordable during this time so that everyone can continue to have access to nature’s powerful benefits.

Customer service

We are receiving a huge number of queries and will answer all of your messages as soon as we can but please help us by being patient. We are prioritising queries received by email so please contact us on [email protected] if you can.

Please stay well everyone, and thank you for your continued dedication to Faith In Nature.

The Faith in Nature team

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