Privacy Policy

Your privacy is important to us. At Faith Products we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. In addition, this website is certified by Thawte as an assurance that information is kept private between our website server and your browser.

Please read on for more details about our privacy policy.

Summary

• We only ask for personal information that we require.
• We will only use this information to satisfy the purposes for which it was collected.
• We'll tell you what information we have recorded about you.
• If you would like any personal information changed or deleted, just ask.

Who We Are

This website is operated by Faith Products Ltd. Click here for contact details.

What We Know About You

When you visit our website, our Web server automatically records some general information about your visit, but does not recognise or record any specific individual information about you. We cannot identify you personally unless you give us personal information voluntarily.

The information we record and use for statistical purposes is:

• Your ISP’s server address
• The date and time
• The pages accessed and documents downloaded
• The time spent on each page
• The previous site visited
• The type of operating system and browser used.

Payment Provider

If you order goods from us online, your card details will be processed by Protx, a secure Payment Provider, (this ensures safe transmission of your personal information using 256 bit full encryption over SSL). Faith Products has no access to, or record of, the credit card details which you provide when ordering.

We shall never email you to confirm your account or payment card details and in the extremely unlikely event that you receive such an email claiming to be from us, then please ignore it. Also please contact us to let us know.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. The only cookies we use are temporary session variables and they do not provide access to any personally identifying information. They allow us to keep track of items in your shopping basket while you prepare and purchase your order, and disappear permanently when you close your browser.  Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.

Your Email Address

While processing online orders or queries, we store your email address securely so that we can communicate with you about your order or query. You can opt to allow us to store your email address so that you can recall, (and amend?), your last order for your convenience. You can also separately opt to have your email address stored so that we can be you updated with changes, new products and special offers.

In any case, we undertake to store your email address securely in line with the requirements of the UK’s Data Protection legislation. We will use it only internally within Faith Products Ltd, and will not disclose it to other organisations except as below – access to your information. To protect you from receiving unwanted emails, phone calls or junk mail, we shall not pass your email address or other personal contact details on to other companies

We do not otherwise know your email address.

If you have given us your email address, but do not want to receive any correspondence from us in the future, please let us know by contacting us.

How We Use Your Information

Any personal details you provide us with will only be used to contact you or to satisfy the purpose for which it was collected. We use the statistical information to analyse which pages people visit and assist us in improving the website for users.

Who Has Access To Your Information?

We use this information internally and will only share it with other people or organisations who need to know it for limited purposes as part of working with us in our normal business activities (e.g. payment providers, web site development, market research). Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes, and are required to process the data in accordance with the UK's Data Protection legislation.

We do not share your personal information with others except under these conditions, and we do not disclose or sell your personal information to others for use in mailing lists or databases.

Other Websites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Future Variations

If our information protection practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

Corrections

Upon request, we'll tell you what information we have recorded about you. To obtain a copy of the limited personal information we hold about you, please write to The Privacy Officer, Faith Products Ltd, Faith House, James Street, Radcliffe, Manchester M26 1LN. If any of the information is incorrect, or you want us to remove all information about you, please contact us and we'll amend it promptly.

Your Consent

By using our Web site, you consent to the collection and use of this information (as defined above) by Faith Products.

If you feel that Faith Products is not following this Privacy Policy, please contact us.