Do I get a discount?
Orders over £50 attract a 10% discount.

How do I know whether you have a product in stock?
If the product is not in stock we will notify you by e-mail.

What methods of payment do you accept?
Click here

I am buying a gift – will it be obvious what is being delivered to my home?
No, your orders will be boxed up.

How long will delivery take?
Orders placed with a credit/debit card will normally be dispatched within 48 hours subject to availability. Delivery by our carrier is normally up to 3 working days thereafter, depending upon the area delivered to in the U.K. For orders abroad, delivery times fall within the Post Office remit.

How much is the delivery charge?
It depends what country you are from and how much your total order has come to. In the U.K., the Isle of Wight, Northern Ireland and some areas in Scotland incur extra carriage charges by our carrier. Ring us on 0161 724 4016 or e-mail us at info@faithinnature.co.uk for details if your address falls within the above areas.

For all other U.K. areas, orders below £35 incur carriage charges. Charges are as follows: Orders up to £4.99 incur a carriage charge of £2.50, Orders up to £19.99 incur a carriage charge of £3.50, Orders up to £34.99 incur a carriage charge of £4.50 and orders £35 and over are carriage free. Orders over £50 attract a 10% discount.

How do I get my receipt?
It comes with your order.

Will all my products be delivered together?
Depending on stock availability generally yes they will all be delivered together.

Can I have a product delivered outside the UK?
If you are an overseas customer please e-mail us with your order and we will reply with details.

My purchase is a gift for someone else; can I send it directly to their house?
Yes, if you provide us with their address. If, however, your gift order shares the same order for goods going to your address, you may incur extra carriage charges, depending upon the quantity ordered as a gift.

What if I need additional delivery information?
Ring us on 0161 724 4016 or e-mail us at info@faithinnature.co.uk.

Will my personal information be safe?
Yes, your personal information is kept on our secure server; none of your details will ever be passed to a third party.

What is your policy on returns?
If for any reason an item is unacceptable you may return it for a full refund within 14 days, provided the item is in an as-new condition and unused. To do this simply call or e-mail Faith Products on +44 (0) 161 724 4016, and tell them your order number, address and items that you wish to return. It is your responsibility to post the package back to Faith Products. Your account will then be credited for the full purchase price of the returned items. For your protection we recommend that you use a recorded-delivery service.

The returns policy does not affect your statutory rights. Please note: We will send you an e-mail to let you know when we have processed your return.

What happens if you are out of stock of an item?
You will be refunded and notified.

What if I cannot find the answer to my question here?
Ring us on 0161 724 4016 or e-mail us at info@faithinnature.co.uk

What if I want to cancel an order?
Ring us on 0161 724 4016 or e-mail us at info@faithinnature.co.uk Quote your order number and address and it will be cancelled provided it has not be dispatched.

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